Warranty Information





LIFETIME WARRANTY

ERG International warrants to the original purchaser of new products to be free from defects in material, workmanship and specification for a LIFETIME under conditions of normal use and maintenance. If a defect causes failure of the product or a portion of the product, ERG International at its sole discretion will either repair or replace the defective product at no charge to the original purchaser. This warranty policy covers furniture frames, springs, legs and structural components. When ordering from ERG International tops and/or bases ONLY, ERG's standard warranty will be null & void. ERG will not be held liable for any tops or bases used in conjunction with another manufacturer's top or base.


10 YEAR WARRANTY

ERG International warrants to the original purchaser of new products to be free from defects in material, workmanship and specification for a period of ten (10) years under conditions of normal use and maintenance, except as noted below. If such a defect causes failure of the product or a portion of the product, ERG International at its sole discretion will either repair or replace the defective product at no charge to the original purchaser. This warranty policy includes foam, chair and table control mechanisms, pneumatic cylinders, casters and any other additional options. Plastic, laminate, power/data units, adjustable height table bases and solid surface materials are not covered by ERG International but are covered only by the original manufacturer’s warranty. .


2 YEAR WARRANTY

A Two Year Warranty applies to Kelly series stool pneumatic lift mechanism.


1 YEAR WARRANTY

Laminate Self-Edge on cafe and training tables are covered for one year due to the decreased durability of laminate self edge.

CHAIR WEIGHT LEVELS

All chairs* are rated level tested and warrantied for 350 lbs. All lounge seats are tested at 500 lbs per seat.
The Teriana Midsize is rated at 500 lbs. All Bariatric seating is rated at 750 lbs.
*Foray Wood Leg and Elliot Wood Leg - max weight is 250 lbs.

FABRIC NOTE:

Normal wear and tear over the course of ownership, including fabric puddling or damage from sharp objects is not
covered by this warranty. The content of certain fabrics can cause puddling and wrinkling over which ERG has no control.
Differences in climate and humidity can affect fabrics. ERG will not assume responsibility when this happens.

Click here for Warranty Policy Notes